Incidents can be related to servers and equipment, workstations, printers or software. They should be related to a vendor as well. This is not a helpdesk ticketing system rather then a bridge in between. It is designed to help you keep track of open vendor tickets and actually being able to look at a certain asset and see what was going on with it like repairs on a workstation.
The thought was, enter basic problem / issue information and once it is resolved mention basically what was done – keep it simple and link a ticket if you have one in your ticketing system.